ParkMate Privacy Policy

Effective from 28 November 2025

Details of this Privacy Policy

1.1  This policy explains how ParkMate Limited (ParkMate) collects and handles your information. In this policy, each reference to ParkMate (including terms such as “we”, and “us“) includes our related divisions.

1.2  This Privacy Policy applies to all personal information under the control of ParkMate.  It does not apply to other personal information collected or held by other entities outside of our control, or to the personal information of our employees, contractors, or directors.

1.3  When we refer to personal information in this Privacy Policy, we mean personal information as defined in the Privacy Act 2020 (Privacy Act), which is any information about an identifiable individual (Personal Information).

1.4  We will not use or share Personal Information that we collect, except as set out in this Privacy Policy (or otherwise as permitted or required by law).  This Privacy Policy does not limit or exclude any of your rights under the Privacy Act.

1.5  This Privacy Policy also covers how we make the Personal Information that we hold available to you for access and/or correction by you in the event that such information is inaccurate or incomplete.  Whenever we handle Personal Information, we take steps to ensure that appropriate standards of privacy practice and security are applied.

1.6  By interacting with us and/or using our services as set out in this Privacy Policy, you permit us to collect, store, use and disclose your Personal Information in accordance with this Privacy Policy.

1.7  This Privacy Policy may continue to apply to you and your information even after your account is closed, or your relationship with us has come to an end. It also applies to any of your Personal Information collected during any interaction between you and ParkMate, even if you are not a ParkMate customer.

How we collect your personal information

ParkMate collects personal information about individuals as part of the course of our business.

ParkMate may collect personal information when:

• You (or an organisation you are associated with) opens an account
• Enters into an agreement with us to provide or receive a service
• Deals with us over the telephone, sends us a letter or an email
• Communicate with us by telephone, email, post or via social media, including when you make an enquiry about opening an account or receiving our services;
• Visits our website, download and views our app or when you visit us in person.

The type of information we collect may include (but not exclusive of) your name, mailing address, telephone numbers, cheque, bank and credit card payment details, vehicle licence plate number and email address.

There may be occasions when we source personal information about you from a third party (for example a credit reporting agency or marketing company).

ParkMate Limited may also automatically collect non personal information through the standard operation of its information systems infrastructure.

How we use personal information

We will not use or disclose your Personal Information except in accordance with this Privacy Policy and the Privacy Act.  The Personal Information we hold about you may be used for any of our business purposes and for related purposes, including, but not limited, to:

a) confirm and verify your identity;

b) confirm and verify the details and ownership of your vehicle;

c) provide you with our goods or services;

d) monitor the security of our carparking facilities;

e) to send you a notice or reminder of a breach of our terms and conditions of parking;

f) provide our Website or App to you;

g) facilitate and administer your account with us;

h) invoice you and/or process payments from you;

i) communicate with you including responding to your emails, calls, requests, and/or feedback;

j) carry out credit checks, debt recovery, and/or debt collection;

k) improve our Website or App to give you a better user experience;

l) advertise and market our goods and services to you;

m) promote and market the goods and/or services of our related entities and/or third-party service providers to you;

n) carry out our general business and administrative functions;

o) protect and/or enforce our legal rights and interests, including defending any claim; and

p) for any other reason permitted under the Privacy Act (with your consent, for a directly related purpose, or where the law permits or requires it).

How we use aggregate information and statistics

3.2  We may use aggregated information from our Website or App to improve the quality of our Website, services, and for statistical and market research purposes. This aggregated information is not associated with any individual person. We may use this data in aggregate form as a statistical measure, but not in a manner that would identify any individual personally.

3.3   We may also make aggregated information about our business to prospective investors, bankers, and purchasers for due diligence purposes.  This information may include but is not limited to, the number of customers, geographic spread, turnover, transaction types and values.  This aggregated information for due diligence purposes is not associated with any individual person.  We may use this data in aggregate form for due diligence purposes, but not in a manner that would identify any individual personally.

Disclosure of your Personal Information

4.1 We do not sell, lend, trade, rent, exchange, or otherwise disclose your Personal Information to any third party without permission.

4.2 Personal Information may be disclosed to third parties for the purposes outlined above at clause 3, and for directly related purposes, including those required by the Privacy Act.

4.3 Some of these third parties may include, but are not limited to:

a) Entities related to ParkMate, including Wilson Parking New Zealand Limited and Parking Enforcement Services.

b) Third-party service providers, suppliers, or contractors with whom we do ordinary business (including land owners and their agents, payment systems operators, mailing service providers, credit reporting agencies debt collection agencies, email marketing providers, digital solutions and distribution platform providers, analytics providers, and web content management providers); and

c) Third-party service providers who provide us with data storage, data visualization, software, web-hosting, and servers.

5  Storage and security of your Personal Information

5.1 We store information in physical and electronic format, at our premises and the premises of our service providers, which may include storage on the cloud. We take all reasonable steps to ensure that we keep your Personal Information secure, both in electronic and hard copy format, and to protect against loss, unauthorised access, use, modification, disclosure, or other misuse.

5.2  Any organisations that provide us with support services are required to appropriately safeguard the privacy of any Personal Information provided to them. Without limiting the foregoing, we or our service providers may store your Personal Information using third-party cloud-based services and storage subject to appropriate safeguards.

5.3  We will primarily collect and process Personal Information in New Zealand. However, because our Website, App and customer portals can be accessed from outside New Zealand, Personal Information may be collected from people elsewhere in the world. The third-party service providers that we partner with may also collect, process and store Personal Information outside of New Zealand.

5.4  If at any time we need to send Personal Information outside of New Zealand to an overseas agency that may use the information for its own purposes, we will:

a) take steps to ensure that we believe on reasonable grounds that the overseas agency receiving the Personal Information is subject to privacy protections that, overall, provide comparable safeguards to those provided under the Privacy Act;

b) enter into a binding contractual agreement with the overseas agency receiving the Personal Information confirming that it will protect the Personal Information in a way that, overall, provides comparable safeguards to those provided under the Privacy Act; or

c) obtain the express authorisation of the individual concerned to disclose their Personal Information overseas after expressly informing them that the overseas agency may not be required to protect the information in a way that, overall, provides comparable safeguards to those provided under the Privacy Act.

6 Storage and security of customer account details

6.1 If you are a ParkMate customer, you are responsible for your customer login details, including your user name, email, and password.  You are responsible for all actions taken using your customer login, including the actions of any person you share your user name, email address and password with.

6.2 You should not share your customer login details with anyone else, except your joint account holder (if applicable), or your directors and/or employees (if you are a business). 

7  Credit card security

7.1 ParkMate may collect credit or debit card payment details when payment for services is made through our Website, our App, by email or post mail, or over the telephone.  

7.2  ParkMate takes reasonable steps to protect Personal Information against unauthorised access by using Secure Sockets (SSL) technology for payments made using credit or debit cards.

7.3 Your credit or debit card details will be encrypted, securely processed and stored by ADVAM and Windcave, our trusted PCI-compliant payment providers.

7.4 As outlined above, credit or debit card details are not collected or stored by ParkMate.

8  Retention of your Personal Information

8.1 We retain your Personal Information only for as long as it is needed for the purpose for which it was collected, or as required by law. Different types of information have different retention periods depending on their use, legal obligations, and operational requirements. Examples include:

(a) Licence Plate Recognition (LPR) Images

• If no breach notice is issued, images are deleted after 90 days.
• If a breach notice is issued, related images are retained for up to 7 years for evidence, appeals, and financial record-keeping.

(b) Breach Notice Records

• Information relating to breach notices (including evidence, correspondence, and payment history) is kept for up to 7 years.

(c) Breach Notice Appeals and Enquiries

• Communications and documents relating to appeals or enquiries are retained for up to 7 years for audit, accountability, and dispute resolution.

(d) Debt Recovery

• Records relating to overdue payments or recovery action are kept for up to 7 years after the matter is resolved.

(e) CCTV Footage

• General CCTV footage is retained for up to 90 days (site-specific variations may apply).
• Footage relating to an incident, complaint, or enforcement matter is retained for up to 7 years to support investigations and provide evidence.

8.2 When Personal Information is no longer required, we securely destroy it or remove identifying details, so only anonymised data remains.

9 Accuracy, and your right to Access and Correct

9.1 We take reasonable steps to ensure your Personal Information that we hold is accurate, up-to-date, complete, relevant, and not misleading.

9.2 You can request access to, or correction of, any Personal Information that we hold about you.  If you make an access or correction request, we will ask you to verify your identity and we may ask you to specify what information you require. 

9.3  As a ParkMate customer you can access and update some of the Personal Information we hold on you by logging in to your account via the Web Portal or our App..

9.4  Subject to certain grounds for refusal set out in the Privacy Act, if you believe that your Personal Information is not accurate, up to date, complete or relevant, or you wish to request that your Personal Information that we hold is provided to you please contact make contact with our Privacy Officer on:

Email: privacy@parkmate.co.nz

Mail: PO Box 8290, Newmarket, Auckland 1149

10 Mandatory reporting of notifiable privacy breaches

10.1  If your Personal Information is involved in a privacy breach which we reasonably believe is notifiable or must be reported in accordance with the Privacy Act (“Notifiable Privacy Breach”), we will inform the affected individual/s and report the Notifiable Privacy Breach to the New Zealand Office of the Privacy Commissioner, in accordance with our obligations under the Privacy Act.

11 Changes to this Privacy Policy

11.1 We may update this Privacy Policy from time to time. We will notify you of any such updates by publishing the updated Privacy Policy on our Website. The revised Privacy Policy will apply from the date that we upload it to the Website.

11.2  We encourage you to review this Privacy Policy periodically on our Website to stay informed about how we are helping to protect Personal Information. Your continued use of the Website and our goods and services constitutes your agreement to this Privacy Policy as updated.

12  Contact and complaints

 12.1 Please contact us at privacy@parkmate.co.nz if you have any questions, concerns, or complaints in relation to this Privacy Policy or the protection of your Personal Information. Our Privacy Officer will investigate and respond to any complaints or concerns as soon as possible and in accordance with the time frames and procedures set out in the Privacy Act.

12.2 If you are not satisfied with how we have handled your complaint, you can complain to the Office of the Privacy Commissioner^[2].

Disclaimer

ParkMate endeavour’s to ensure that information on this website is free from error; however, it does not warrant the accuracy, adequacy or completeness of that information. ParkMate also endeavour’s to ensure that information on the website, including rates and conditions of parking, is up to date.

However, this information is subject to change without notice. In particular, rates and conditions for parking are displayed at the entrance to each car park. Unless expressly stated otherwise, the information on this website does not constitute an offer or inducement to enter into a legally binding contract, and does not form part of the terms and conditions for ParkMate products and services.

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